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Tiaras and Trim - Your source for all your tiara and trim needs!

Returns and Exchanges

We strive to offer great products at very competitive prices and take pride in the satisfaction of our customers. We encourage you to contact us with any questions or concerns you may have about an item before you place an order. We will happily assist you directly so that you feel confident in your purchase. Please keep in mind that we DO NOT accept any returns or exchanges on

 

  • Custom Orders

  • Cut Merchandise

  • Any item(s) not in original condition

  • Brooches

 

Otherwise, all returnable items must be approved and authorized by Tiaras and trim prior to return shipment. Return/exchange requests must be made within 14 days from date order was shipped. Returnable item(s) must be in their original condition, unaltered in any way. Tiaras and trim, at its sole discretion, reserves the right to evaluate inquiries for exchanges or store credit on a case by case basis. Please email info@tiarasandtrim.com to request authorization for your return or exchange before sending it back.

 

Return Procedure

1. Email info@tiarasandtrim.com with your request. Include your name, invoice number, phone number, description of item you wish to return, date ordered, and copy of your invoice.
2. You will be notified by us within 5 business days.
3. If your request is approved, send your return to:

Tiaras and Trim

Address

2269 South University Drive # 372

Davie, FL 33324

ATTN: RETURNS

 

Upon inspection, if your returned items are deemed in their original condition, we will credit your account within 10 business days from the date your items were received. You will receive email confirmation of your refund.

 Note: Tiaras and Trim is not responsible for any items lost or damaged during transit. Therefore, we strongly recommend that you ship your return via a major carrier with tracking information and delivery confirmation. Returns totaling $350 or more will be charged a 15% restocking and processing fee. Shipment and postage fees are non-refundable. Tiaras and Trim does not provide return postage.